Frequently Asked Questions

Welcome to SofaNova Living. We’re here to make your furniture shopping experience simple, comfortable, and transparent. Below you’ll find answers to some of the most common questions about our products, orders, shipping, returns, payments, and customer support.

1. What products does SofaNova Living offer?

SofaNova Living offers a thoughtfully selected range of home furnishing products designed to bring comfort and style to your living space. Our collection includes sofas, couches, sectional sofas, loveseats, chairs, ottomans, cushions, and other home furnishing products.

We focus on furniture that combines everyday comfort with practical design and a welcoming look for modern homes.

2. How can I place an order?

Placing an order is simple. Browse our collection, select the product you would like to purchase, choose any available options, and add the item to your cart. Proceed to checkout, enter your shipping and billing information, select your preferred payment method, and complete your purchase.

Once your order is successfully placed, you will receive an order confirmation by email.

3. Where does SofaNova Living ship?

We currently ship within the United States only. At this time, we do not offer international shipping.

4. Is shipping free?

Yes. We proudly offer Free Shipping on all orders. No additional standard shipping charges are applied at checkout.

5. How long does shipping take?

Orders are generally processed within 0–2 business days.

After processing, standard transit typically takes 3–5 business days, resulting in an estimated total delivery time of approximately 3–7 business days.

Please keep in mind that delivery times may vary depending on your location, carrier conditions, severe weather, holiday volumes, or other circumstances outside our control.

6. What time is the order cut-off?

Our daily order cut-off time is 5:00 PM (EST).

Orders placed after the daily cut-off may be processed on the next business day. Orders are not normally processed or shipped on weekends or public holidays.

7. Will I receive a tracking number?

Yes. Once your order has been shipped, we will send you a shipping confirmation email containing your tracking information.

You can use the tracking number to monitor the progress of your shipment until it reaches your delivery address.

8. What should I do if my order arrives damaged?

We understand that furniture needs to arrive safely and in excellent condition. If your sofa or other home furnishing product arrives damaged, please:

Take clear photos of the damaged product and its packaging.
Contact our customer service team within 7 days of delivery.
Include your order number and the photos when contacting us.

Photographic evidence helps us review the issue and work toward an appropriate resolution, which may include a refund, replacement, or store credit where applicable.

9. Can I return my order?

Yes. We accept eligible returns within 30 days of the delivery date.

Returned products must generally be unused, in their original condition, and in their original packaging, with applicable labels, hardware, accessories, and components included.

Products showing signs of use, assembly, modification, damage, or excessive wear may not qualify for a return unless the item is defective.

10. Who pays for return shipping?

For eligible returns that meet our return criteria, a prepaid return shipping label may be provided.

If a return is the result of an incorrect order, ordering error, or change of mind, return shipping costs may be deducted from the refund or may otherwise be the customer’s responsibility, as applicable under our Refund & Returns Policy.

11. Is there a restocking fee?

No. SofaNova Living does not charge a restocking fee for eligible returns that meet our return criteria.

12. How long does it take to receive my refund?

Once we receive and inspect your returned item, please allow up to 7 business days for your refund to be processed.

Approved refunds are issued to the original payment method used during checkout.

13. What payment methods do you accept?

We currently accept several major payment methods, including:

Visa
Mastercard
American Express
JCB
Discover
Diners Club
Apple Pay

All payments must be made in full at the time of purchase. We currently do not offer payment plans or installment billing.

14. Is my payment information secure?

Yes. We take payment security seriously. Transactions on our website are processed through secure, PCI-compliant payment gateways.

We do not store your full credit card or financial information on our servers, and our website uses SSL encryption to help protect your personal and payment information during checkout.

15. What if I enter the wrong shipping address?

Please carefully review your shipping information before completing your order.

If you notice an error and your order has not yet shipped, contact us as soon as possible so we can determine whether the address can be corrected.

We are not responsible for orders shipped to an incorrectly provided address after the order has already been processed or shipped.

16. Can I change or cancel my order after placing it?

We recommend contacting our customer support team as soon as possible if you need to make a change or request cancellation.

Because orders may enter processing quickly, we cannot guarantee that changes or cancellations can be made once an order has been processed or shipped.

17. What happens if my package says “Delivered” but I haven’t received it?

If your tracking information shows that your package was delivered but you cannot locate it, please contact us as soon as possible.

We will work with you and the shipping carrier to help investigate the delivery and determine the appropriate next steps.

18. Do sofas arrive assembled?

Assembly requirements may vary depending on the specific product. Please review the individual product description for information regarding assembly, included components, and product specifications.

If you have questions about a particular item before purchasing, our customer support team will be happy to assist you.

19. Are product colors and images always exact?

We make every effort to display our products, colors, dimensions, and images as accurately as possible.

However, colors may appear slightly different depending on your device, monitor settings, lighting conditions, and other factors. Minor variations may therefore occur between images displayed online and the actual product.

20. How can I contact SofaNova Living?

Our customer support team is happy to assist with questions about products, orders, shipping, returns, payments, or any other concerns.

SofaNova Living
Website: https://sofanovaliving.shop/
Phone: +1 (909) 523215
Email: info@sofanovaliving.shop

Business Address: 12206 Troulon Dr, Houston, TX 77072, USA

Customer Support Hours: Monday–Saturday: 10:00 AM–6:00 PM (PST)
Response Time: Our customer support team responds to all inquiries within 24 hours.